Privacy Policy

This policy explains how ELD995 handles information connected with our website, customer inquiries, ELD portal, devices and fleet services.

Information We Collect

We may collect information that you or your organization provides when requesting information, purchasing or using ELD995 products, creating an account, contacting support or communicating through our website or WhatsApp.

Contact and business information such as name, company name, email address, phone number and fleet size
Account and service information such as login details, subscription information, device identifiers and support history
Vehicle, driver and fleet data provided through compatible ELD and telematics services, which may include location, engine, diagnostic, duty status and inspection information
Website and technical information such as IP address, browser type, device type, pages visited and cookies or similar technologies

How We Use Information

Provide, operate, maintain and support our website, portal, devices and fleet services
Process inquiries, orders, subscriptions, account access and customer support requests
Enable ELD, HOS, GPS tracking, DVIR and related fleet features selected by a customer
Improve service reliability, security, compatibility and user experience
Send operational notices and, where permitted, marketing communications
Comply with legal obligations and protect our customers, users and services

Customer and Driver Data

A fleet customer controls the accounts and business data submitted by its administrators and drivers. Customers are responsible for providing required notices and obtaining appropriate permissions from drivers, employees, vehicle occupants and other individuals whose information may be processed through the services.

ELD995 processes customer and driver information to provide the services selected by the customer. Fleet administrators may be able to access, correct, export or manage information associated with their organization.

How Information May Be Shared

We may share information with service providers that help operate the website, portal, communications, hosting, analytics, customer support, device connectivity and other business functions. We may also disclose information when required by law, to protect rights or safety, during a business transaction, or at the direction of the customer. Third party services are governed by their own privacy terms.

Data Security and Retention

We use reasonable administrative, technical and organizational safeguards designed to protect information. No system or transmission method is completely secure. We retain information for as long as reasonably necessary to provide services, meet contractual and legal requirements, resolve disputes and protect legitimate business interests.

Your Choices

You may request access, correction or deletion of certain personal information, subject to applicable law and the rights of the fleet customer that controls the account. You may also opt out of marketing messages using the instructions provided in those communications.

Children and International Use

ELD995 services are intended for businesses and authorized adult users, not children under 18. Information may be processed in the United States or other locations where our service providers operate, subject to applicable safeguards.

Policy Updates and Contact

We may update this Privacy Policy as our services or legal requirements change. The effective date above identifies the current version. Questions or privacy requests may be submitted through the ELD995 Contact page or by calling (209) 300-0405.